Terms of service

Welcome to Majek Luxe Hair ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website and the purchase of our products. By accessing our site or making a purchase, you agree to be bound by these Terms.

1. Minimum Order Requirement

  • A minimum order of three 3 bundles is required for all purchases.

2. Orders & Payment

2.1 Order Processing

  • All orders require 10-15 business days for processing before shipment. Processing time refers to the time needed to prepare and craft your customised unit.

  • Orders cannot be modified or canceled once they have been placed.

2.2 Payment

  • Payments must be made in full at the time of purchase. We accept PayPal, Apple Pay, and other secure payment methods.

  • Prices are listed in GBP (£) and are subject to applicable taxes and shipping fees.

3. Shipping Policy

3.1 Estimated Delivery Times

Once your order has been processed, delivery times are estimated as follows:

  • Domestic (UK): 3-5 business days

  • International: 5-7 business days

3.2 Shipping Terms

  • Once your order is shipped, you will receive a shipping confirmation email with tracking details. Tracking numbers may take up to 48 hours to activate.

  • We are not responsible for shipping delays caused by couriers, customs, or other factors beyond our control.

3.3 Shipping Disclaimers

  • Order Modifications: Orders cannot be modified after they have been shipped, including changes to address, shipping method, or items.

  • Address Accuracy: Customers must ensure their shipping address is correct at checkout. We are not responsible for lost or undelivered packages due to incorrect addresses. No refunds or replacements will be issued for such cases.

  • Lost, Stolen, or Missing Packages: Once your order is shipped, we are not responsible for its delivery. If a package is lost or stolen, please file a claim with the courier.

  • Delivered Orders: No refunds will be issued for orders marked as "Delivered" by the courier. If you have not received your package despite the "Delivered" status, please contact your local post office to file a claim.

4. Returns & Exchanges

4.1 No Returns Policy

Due to the nature of our hair products, we do not accept returns.

4.2 Exchange Policy

Exchanges are only permitted if the item is defective or incorrect due to an error on our part.

4.3 Return Shipping for Exchanges

  • Customers are responsible for return shipping costs. A return shipping label will be issued via email, and the cost of the label will be deducted from the exchange value.

  • A tracking number must be provided for any return. Exchanges will not be processed until we receive the returned item.

5. Product Disclaimer

  • Our hair is raw and unprocessed, meaning slight variations in texture, color, and pattern may occur.

  • Proper care is required to maintain the longevity of the hair. Please refer to our hair care guide for best practices.

  • We are not responsible for damage caused by bleaching, dyeing, or improper maintenance.

6. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our liability is limited to the purchase price of the product.

7. Privacy & Data Protection

Your use of our website is also governed by our [Privacy Policy](Insert Link Here).

8. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Continued use of our site after changes means you accept the new Terms.

9. Contact Information

For any questions or concerns, please contact us at:

📧 Email: Majekluxehair@gmail.com