Shipping policy

SHIPPING POLICY

All orders placed on our website are subject to a 10-15 business day processing period before shipment. Processing time refers to the time required to craft your customised unit. Once your order is shipped, delivery times are estimated as follows:

• Domestic: 3-5 business days

• International: 5-7 business days

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

SHIPPING & RETURNS DISCLAIMERS

 1. Order Modifications: Once your order has been shipped, it cannot be modified. This includes changes to the delivery address, shipping method, or item(s) in the order.

2. Verify Your Shipping Address: Please ensure your shipping address is accurate before completing checkout. We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses and will not issue replacements or refunds for such cases.

3. Lost, Stolen, or Missing Packages: After your order is shipped, we are no longer responsible for its delivery. If you suspect your package is lost, stolen, or missing, we recommend filing a claim with the shipping courier.

4. Refunds for Delivered Orders: We do not issue refunds for orders marked as “Delivered” by the courier. If your package is marked as delivered but you have not received it, please contact your local post office to file a claim.

5. Tracking Information: Tracking numbers will be included in your shipping confirmation email. Please allow up to 48 hours for tracking numbers to activate.