Refund policy

RETURNS POLICY

 

Due to the nature of our hair, we do not offer returns. Exchanges are allowed only if the hair is damaged due to an error on our part.

Returns & Exchanges:

1. Return Shipping Costs: Customers are responsible for return shipping costs. A return label will be issued via email, and the cost of the label will be deducted from your refund.

2. Tracking for Returns: If returning an item to us, you must provide a tracking number as proof of delivery. Refunds or exchanges will not be processed until we have received the returned item.